to receive sensitive, respectful service that meets best practice standards regardless of social status, age, sexuality, race, ethnicity, religion or political belief 

to receive the services of an interpreter if requested 

to be assured of confidentiality at all times, within legal and ethical guidelines

to clear, concise information regarding service delivery 

to give or withhold information

to have access and amend to their own file and personal information held by WCAA as per Privacy Act 2009

to have an advocate of her choice

to make a complaint about any concerns

to have any concerns or complaints dealt with fairly, promptly and confidentially  

to receive information that is accurate, timely, relevant and easy to understand

to be supported to make informed decisions

to be assisted to advocate for their rights and/or the rights of their children when dealing with agencies outside of WCAA

to request that a support worker advocate for their rights on her behalf

to have any information written about them in staff records kept securely locked away.